Tixel

How to email your ticket

Frequently Asked Questions

I don't have my PDF or barcode yet, how do I list my ticket?

If you are yet to receive a PDF/barcode for your ticket, it may mean that the event organiser are sealing tickets until closer to the event date. In a some cases you will still be able to list your ticket by following the below instructions.

Eventbrite To list your tickets via Eventbrite API you can follow the instructions here.

Eventix If you have an Eventix ticket, you may be able to list via the the ticket link you receive at the point of purchase. There should be a "Resell on Tixel" button at the bottom of that page.

Moshtix To list your ticket as a mobile ticket you can follow the instructions here.

There are also specific events that we are partnered with that we have set up to accept the confirmation email (not including the PDF). We suggest trying to follow the above instructions or trying to list your ticket via email confirmation following these instructions.

If you are having any issues, please contact us below including your access token and we will investigate this further for you.

I haven’t received an email back after forwarding my confirmation email.

If you haven’t received an email after a couple of minutes, please check your spam or junk inbox to make sure our emails are not getting blocked by your mail client.

If you are having trouble forwarding your confirmation email, there are a range of alternative methods with our top ticketing platforms. You can check out the FAQs on how to list down below:

If you are having issues or your ticketing platform isn't listed above, you could also try to upload the PDF ticket directly, or via another method here.

I’m having trouble listing my ticket

There are a number of ways you can list your ticket, depending on what ticket type you have purchased.

PDF Ticket: If you are trying to list a PDF ticket, see if you have followed these steps or you can try forwarding the original confirmation email with the PDF tickets attached by following the instructions here. If neither of those options work, please take a screenshot of the error you’re receiving and contact us.

Don't have your PDF ticket yet? You can see more information on this here.

Email Forward: If you are trying to list your ticket through the original confirmation email, you can forward the ticket from your email to us here and we will respond with a link to complete the listing. If that doesn’t work, please forward the original email confirmation and contact us.

SMS Tickets: If you have been sent an SMS with your ticket you can follow these steps to try to list your ticket. If that doesn’t work, please take a screenshot of the error you’re receiving, a screenshot of your SMS ticket and send through any links associated with your ticket to this email.

I can't find my confirmation email

If you are trying to list your ticket through the original confirmation email, you can forward the ticket from your email to us here and we will respond with a link to complete the listing.

If you are having trouble locating the original confirmation email in which your tickets were sent. Please try:

  • Double checking the email you purchased the tickets with
  • Searching the name of the ticketing company or event in your emails
  • Searching keywords such as ticket, confirmation, booking or order
  • Ensuring the search filter is not constricted by date

Here are some examples of confirmation emails:

If an event is rescheduled, please try sending us the most recent ticket confirmation email with the updated event date. Sending an old confirmation email with the original date may not be processed in our system.

If you are still unable to find your confirmation email or the email you forward is unrecognised, please forward the original email confirmation and contact us.